Terms of Service

This website is operated by Cook With Janie Limited, a company registered in England and Wales with company number 08451612.


In these Terms of Service:

  • ‘We’, ‘us’, ‘our’ and ‘CWJ’ mean Cook With Janie Limited;
  • ‘You’, ‘your’ means the person using the website;
  • ‘working day’ means every day of a calendar year apart from weekends and statutory and public holidays;
  • Thermomix® is an international trademark of Vorwerk International Strecker & Co.

Please note that Cook with Janie Limited is not affiliated in any way with the Vorwerk group of companies and its UK subsidiaries.


This Terms of Service page, together with our Privacy Policy tells you information about the legal terms under which you may use the website, and how we sell products on the website. These terms apply whether you are just accessing or browsing the website, whether you are purchasing products as a guest or a registered user, or whether you are registering to use the website to browse and select recipes. These terms will apply between you and us for the sale of our products from the website. No variation to these terms will be held valid unless expressly agreed in writing by us.

Use of Site

By accessing the website at http://cookwithjanie.com, you are agreeing to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

You may only use this site to browse the content and make legitimate purchases and you shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources.

We have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of Cook with Janie Limited. Use of any such linked website is at the user’s own risk.

Content and Copyright

This site and the content provided in this site which are – unless otherwise indicated – the copyright of Cook with Janie Limited, may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. Copyright © Cook with Janie Limited.


Recipes and recipe images published on the site are also protected by copyright law. Copyright © Cook with Janie Limited. Other than by using the “Share” function provided on the site, they may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without permission from Cook with Janie Limited.

We take no responsibility for your ingredients or the environment in which you make the recipes, including any equipment used.

For correct use of your Thermomix® kitchen appliance, please refer to the manufacturer’s instruction manual and safety guidelines for your model. Exercise caution in the kitchen at all times. The recipes on this website are written for and tested in the TM5 model of Thermomix unless otherwise indicated.

The recipes are written for your enjoyment. They have been carefully tested to deliver the highest standard for our customers. Should anything lamentable occur to your machine, your property, yourself or any member of your household while using any of our books and online recipes, CWJ cannot be held liable for any damages. Furthermore, CWJ does not accept any responsibility for inaccuracies that may arise. If you have any questions, please do not hesitate to contact us.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including – without limitation – data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.


Before you can place an order, you must register on the website and set up an account with us or operate as a guest user. We will ask you to provide some personal details and we will only use your personal information in accordance with our Privacy Policy. You warrant that all information that you provide to us is true, accurate and up to date at all times. You can manage your account information through the website.

When you create your account, you will be required to choose a contact email address and password. You are responsible for all sessions and transactions taken under these details. You should keep your password safe and not disclose it to anyone. You should change it immediately if you feel it has been compromised.

Shopping Cart Orders

By placing an order with us, you confirm that you have read, understood, and agree to these Terms of Service, and that you agree to be bound by them. If you do not agree to be bound by all of these Terms, please do not place orders using our website. If you are a consumer, you may only purchase products from the website if you are aged 18 years or over. If you wish to purchase products acting on behalf of a business, agreeing to the Terms of Service confirms that you have authority to legally bind the business and that you are authorised to manage the business’ account with us.

Processing Your Order

After you submit your order, you will receive an email from us confirming the details of your order. Our acceptance of your order with this email brings into existence a legally binding contract between us on these terms. We will contact you by phone or email if there is a problem with delivery, or if we are unable to supply a product, for example if it is out of stock or no longer available. Your order will not be processed, nor will your credit or debit card be charged until items are in stock, and your order is dispatched. In the unlikely circumstance that you have already paid for the products, we will refund you the full amount as soon as reasonably possible.

We provide no guarantee as to the continued availability of any product and will not be liable to you should any product be out of stock or discontinued at any time.

Changing Your Order

If you wish to change your order, please contact us immediately. We will endeavour to make any changes that you require. However, this may not be possible if we have already started to process your order. You must confirm all changes in writing to us within a reasonable time and certainly within 24hrs of placing your order. Please be aware that any changes to an order may result in changes to the price and to the delivery timescale. We will inform you of these when you have made your changes.

Product Prices

The prices of the products will be as quoted on the website in British Pounds Sterling (GBP) and these include VAT at the applicable rate. All transactions will be processed in British Pounds Sterling (GBP). Your total order price will include the price of the product(s) including any applicable sales tax plus shipping charges.

All product prices, unless otherwise stated, exclude shipping costs which will be calculated at checkout and will be based on the delivery address and total weight of your order.

Prices quoted on our website may change at any time, but changes will not affect orders for which payment has already been received.


We will endeavour to deliver your purchases within a reasonable time from the date payment is received. Products will usually be dispatched the same day, on a working day, if your order is placed before 12.00 noon GMT, or the next working day if placed after 12.00 noon GMT, unless the product is temporarily out of stock. Once your order has been dispatched by us, delivery time is dependent on the nominated delivery method.

For our delivery options please see the Delivery page on this site. All delivery times quoted are estimates only, based on availability, normal processing and the performance of delivery companies. Any delivery service can be subject to delays, customs clearance, customs charges, or changes.

If an order is incorrectly addressed by us, then we will take full responsibility for the re-delivery, replacement of the product, or a refund. If you have provided an incorrect or incomplete address, then we will not refund or resend the product. In this case, the full cost of correcting the delivery will be held by you.


During the checkout process, we will ask you for your payment details. You can normally only pay for products using the debit or credit cards that we accept, as set out on the website. By completing your payment details, you confirm that the card being used is yours or if you are acting for a business, that you have the authority to use it. All card payments are subject to authorisation by your card issuer. Payment for products and all applicable shipping charges is made in advance. If you wish to pay by another means such as cheque or bank transfer, please ask for instructions by contacting us via the website.

Order Completion

Once your order is placed, it will be packaged at our warehouse and an email will be issued upon completion of the order. Tracking information (if applicable) will be supplied to you afterwards by the nominated courier.

You will become the owner of the goods you have ordered when the goods are dispatched to you from our warehouse.


Your order will be fulfilled within the time specified, unless there is a delay due to circumstances outside our control. Subject to your cancellation rights set out below, we will not be liable for any delay or failure to deliver the products due to such circumstances, including any failure in our next working day delivery service. However, we may refund you the difference between the cost of standard delivery and the guaranteed next-day delivery service.

If there is any delay, we will contact you with a revised estimated delivery date. We will try to deliver all of the products in one order together, unless you have requested otherwise, but we reserve the right to deliver your order in instalments, for example if there is a delay on a particular product. If you request us to deliver in instalments, then we may charge you extra delivery costs at our discretion. Delivery will be completed when we deliver the products to the delivery address that you specified. For home deliveries, if no one is available at the address to take delivery, the carrier for a tracked service will leave a card with further instructions.

We take all reasonable care to ensure that the products and their packaging leave our premises in good condition. If at the time of delivery to you, you find that the external packaging of the products is damaged and you suspect that the products are also likely to be damaged, you should not accept the delivery (if it is a tracked service) and should hand it to the courier to return it to us. If you do accept a delivery where the packaging is damaged, you must inform the courier in writing of the damaged packaging when you sign for the delivery, and take a photo of the damage prior to unwrapping the products. For non-tracked delivery services please contact us directly for further instructions.

Please inspect all products received at time of delivery. If you believe products have been damaged in transit, you must notify us within 48 hours of receipt of goods. If you do not notify us within this time, the products will be assumed to have been delivered in good condition, waiving any claims of any damage that may have occurred in transit.

If a product is deemed to be damaged or defective, we will replace it at no cost to you, providing appropriate notice is given.

Customs Charges

If you are ordering goods for delivery outside of the European Union, you are responsible for customs clearance. Please note also that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that CWJ has no control over additional charges in relation to customs clearance. CWJ recommends that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your order.

Order Cancellation

Consumers have a legal right, through the Consumer Contract Regulations 2013, to cancel an order up to 14 days after the goods have been received. If the goods were received in instalments, this means 14 days after you receive your final instalment. Advice about your legal right to cancel your order is available from your local Citizens’ Advice Bureau or Trading Standards office. Your legal rights are not affected by these Terms of Service.

Your order may also be cancelled if an event outside of our reasonable control occurs, which affects our ability to supply products for at least 2 weeks, and in turn you decide you no longer want the product.

If you wish to cancel an order after it has been dispatched, we will refund the original purchase price and our standard delivery charge. This is provided that you have notified us within 14 days of receiving the products. Additionally, products should be unused, and returned in their original, undamaged packaging. Please note that we are permitted by law to retain sums to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop.

If the products which you are cancelling were delivered to you, you must return them to us no longer than 14 days after notifying us of the cancellation. If we agree to collect them, we will collect the products from the address to which they were delivered. We will contact you to arrange a suitable date for collection. Unless the products are faulty, incorrectly supplied, or not as described, you will be responsible for the cost of returning the products to us or, where relevant, the cost of us collecting them from you. If you are not in, or the goods are not available for collection on the agreed date of a collection, you are responsible for any additional collection costs that may be incurred. To cancel an order, you can contact us by email.

Refunds and Exchanges (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Any refunds to you will be made to the debit or credit card account used for placing and paying for your order. Please allow up to 14 days for any refund to be processed and to reach your account. Please be aware that we reserve the right to withhold amounts for products which are damaged on return to us or where we have arranged for their collection.

We only replace items if they are defective or damaged. Please contact us for instructions on returning your product and where to send it. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item or items over £30 in value, you should consider using a trackable shipping service.

Force Majeure

CWJ shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.

Updating of these Terms

Cook With Janie Limited may revise these Terms of Service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms of Service.

Contact Details

Our aim is to give you an enjoyable experience when using our site and purchasing our products and that you will recommend us to others. If you wish to contact us for additional advice or information, please use the Contact tab on the site, email us at info@cookwithjanie.com or write to us at Cook With Janie Limited, Pinehill, Sunning Avenue, Sunningdale, Berkshire, SL5 9PW, United Kingdom

Cook With Janie Limited

VAT Number : GB 179349851

Company Number : 08451612

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